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Faq's

How long will it take to get my order?
We will process all orders within 48hrs. We are a small but productive team, so please allow between 3 to 7 days for your delivery, depending on where you are based in Australia and availability of the item. If you are based Overseas, shipping times will vary depending on your location, but can be advised on request. If there are any issues we will contact you to discuss.

What shipping carriers do you use?
Australia Post, and their subsidiary StarTrack is our primary delivery choice. Depending on where you would like your order to arrive, we may use other reputable service providers. Our aim is to deliver your parcel in a safe and timely manner.

Can I track my order?
In most cases you will be able to track your order. We understand that you need to be able to make arrangements to be available for your delivery. If in some circumstances this is not available contact us on hello@redstaressentials.com and we will assist in providing this information.

What if I can't find what I want, or you don't currently stock it?
Our product range will be expanding continuously, so always remember to check back. If you still can't find an item, or we don't have it in stock we want to hear from you. Please contact us at hello@redstaressentials.com so we can do our best to organise this.

Where do I enter my discount codes?
The discount code entry field will show during Checkout. This will only appear if we are offering active discount codes at that time. If you have any problems with your discount code please don't hesitate to contact us on hello@redstaressentials.com.

Where's my package?
If for some reason your item hasn't arrived, please contact us on hello@redstaressentials.com and we will follow up and will get back to you with to discuss further.

Something's wrong with my order?
From time to time things can go wrong. We will do everything in our power to avoid this happening, however if you have any issues with our services or products, we want to hear from you. Please don't hesitate to contact us at hello@redstaressentials.com.

 

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